Chrome Notebook Team Sends Email to Cr-48 Pilot Users Apologizing for the Google Group Fiasco

This morning I published a post about something strange going on with the Google Group for the Cr-48 Pilot Program. It appears that Google had set up a forum for Chrome Notebook users which hadn’t been announced but which was discovered by one of the users, who then proceeded to post to the Group which set in motion a live email thread with 37,000 of your closest friends responding in real-time.

The Chrome Notebook Team at Google just sent out an email to everyone effected to apologize and explain what happened. Below is the email in its entirety:

Earlier this morning, you may have received a large number of emails from regarding the Chrome notebook Pilot program user forum. We apologize for this inconvenience, and you will not receive any more messages from this address. Instructions for deleting these messages are at the end of this email.

What happened? We planned to launch our Chrome Notebook Pilot forum next week to all users who had been selected for the Pilot program. Last night, around midnight Pacific time, a user discovered this forum and posted a message. Unfortunately, we had misconfigured this forum to email every post to every member. Thus, the first post started an avalanche of responses. Some messages were unsubscribe requests, others were thoughtful comments or questions, but all of them were emailed to every user. We have since deleted this group.

We’ve created a brand new user forum, which you can sign up for here:!forum/chrome-notebook-pilot

Rest assured: you will not be added to this forum unless you sign up using the link above.

The goal of the forum is to provide a centralized place for Pilot users to share their Chrome notebook experiences and tips. In addition, with a centralized forum, our team can more effectively respond to your questions and feedback.

If you are receiving this email and have not yet received a Cr-48, you should be hearing from us soon. Again, our apologies for the flood of emails, and we hope you will join us at the new forum.

Chrome Notebook Team

How to delete previous messages:

1. In the Gmail search box, type “from:chrome-notebook-pilot-users” and press Enter.
2. Click the checkbox to the left of the Archive button to Select All.
3. At the top of the search results, click the link that says “Select all XX conversations in Search results.”
4. Click the Delete button. You should not receive any more messages from this address.

Other email programs
1. Use the search function in your email program to find messages with the sender
2. Select all the messages in the search results.
3. Delete the messages. You should not receive any more messages from this address.

Considering everyone on that list has received or is going to receive a free Cr-48 and take part in the Pilot Program, I don’t think that too many people will be complaining about a small hiccup like that.


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